British Airways passengers hit by new baggage chaos at Heathrow


Thousands of passengers have been affected by another British Airways operating problem at London Heathrow with undelivered luggage and many flights delayed.

The airline told those waiting to collect their bags on Saturday night that no more bags would be delivered for the rest of the day.

Hundreds of passengers waited in the airport terminal’s baggage hall for hours before being told to go home without their luggage.

At least 25 flights have been affected, with many more also affected by delays caused by an apparent shortage of ground staff.

It comes after the airline was crippled by a series of computer systems failures that caused widespread cancellations and travel problems.

The airline said in a statement: “We have apologized to customers whose baggage has been delayed due to operational constraints. We know how frustrating it is and our teams are working hard to return baggage as quickly as possible. »

Lo Partridge-Smith, who arrived from Jersey, spent more than two hours waiting for bags before being told to go home.

“Take off late, landed late, waited on the tarmac for ages as there was no gate, pilot was confused and apologized, finally got the gate then no one to operate the jetway, so I waited again,” she tweeted.

British Airways passengers have been urged to return home and claim their missing baggage online during the latest operational problem at its home airport, Heathrow.

(Michele Robson/Turn left for less)

Paolo Berard, who landed from Innsbruck, said the airline had announced no baggage would be delivered.

Last month BA passengers slammed “absolute chaos” after all short-haul flights were canceled due to a major computer failure. The glitch left many other flights stranded on the tarmac for hours awaiting paperwork.

The airline sent an email to its customers on March 4 apologizing. “We at British Airways have had an incredibly difficult few weeks,” wrote Tom Stevens, Director of Brand and Customer Experience. “Change has started at British Airways, but unfortunately the big fixes don’t happen overnight. As you’ve been caught up in the recent disruption and have had a hard time talking to us, we know you may not feel like things are happening, but you’ll have to trust us when we tell you. shall say.

It was not immediately clear if the airline would send the email again.


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