A family’s return to the Philippines has been marred after their luggage was lost and damaged upon arrival.
On July 18, Fil-Am Anne Stanon shared this experience on Facebook.
“Our business and leisure trip to the Philippines was not very welcoming when we arrived at the airport. We were supposed to surprise our family too, but to our dismay we were surprised instead,” she said.
Anne, her husband Richard and their son traveled from Florida, USA with their nine bags.
After 35 hours of travel, they finally landed in the Philippines. None of their bags, however, arrived with them.
Anne said they had tried to contact local airport authorities and representatives of Qatar Airways and American Airlines (where they had taken their flights) for their missing belongings.
“My husband decided to speak to the general manager and somehow he was just told to file a missing baggage claim and told to wait for them to locate him,” said Anne.
It was only after two days that the representatives of Qatar Airways found part of their luggage.
The suitcases, however, were no longer in the same condition as before.
Anne accompanied her message with photos of their damaged belongings.
“The photos here are the real photos of our luggage,” she said.
According to the photos, the suitcases have been ripped open, have broken locks and some of the wheels have also been damaged.
“The worst thing is that our bags were obviously open and definitely checked. Also, our brand new bags had broken wheels when they were returned to us. TSA locks were opened and changed,” Anne said.
Anne also lamented that the other missing suitcase carries their gifts or pasalubongs to relatives.
“The worst part is the missing bag which so far cannot be found, contains the most expensive items which cost us around $5,000 to $7,000, intended for use as gifts and gifts (Pasalubong) for my family and loved ones,” she said.
Anne’s message circulated on Facebook. At the time of writing, it has garnered 10,000 reactions, 74 comments and 9,500 shares.
In an interview with Interaksyon on July 21, Anne said they had several stolen items in the damaged bags.
Some of them are:
- Imported pair of shoes
- Expensive devices such as iPhones, iPads and smartwatches
In her post, Anne wrote earlier that even after a long journey, her family went to the Mall of Asia to buy some personal items to get by while they waited for their missing suitcases.
She advised other travelers to pack their luggage well and practice other measures to keep their belongings as safe and secure as possible.
“All travellers, please pay attention to your luggage to secure it properly, such as putting envelopes everywhere to keep it safe,” Anne said.
When asked if they planned to file a complaint, Anne said her husband wanted to.
She did not specify the details of the case to be filed and against whom.
“My husband wants to file a complaint if there is a public attorney who can help us,” Anne said.
“He said he wanted to be compensated for anything that causes delays and damages and for the expenses we spent in hotels, and when we bought personal items when our luggage didn’t arrive at the airport. hour, and also the inconvenience of picking up the luggage instead of delivering it to our hotel in Manila while we were there,” she added.
Asked which authorities they contacted, Anne said her husband first spoke to ‘random airport policemen’.
They then told him to contact the Civil Aviation Authority of the Philippines. However, they were not helped on how to reach his office.
They then turned to Qatar Airways for help. That’s when they finally spoke to a senior airline officer.
“She promised my husband that she would have an executive contact us to arrange compensation or to locate the luggage, but there was no update or response to our call,” Anne said.
At the time of writing, no update has yet been given if they have found their missing belongings.
Interaksyon also contacted Qatar Airways to inquire about the incident. However, the airline has yet to respond to Interaksyon’s request for comment.
Anne said the trip was meant to be their “return” since their last visit in 2019.
After what happened, she still hoped that their missing bag would be returned to them before they returned to the United States on September 7.